Business Process Management Articles

Business process management (BPM) is a holistic management approach focused on aligning all aspects of an organization with the wants and needs of clients.  It promotes business effectiveness and efficiency while striving for innovation, flexibility, and integration with technology.

The Benefit of Safety Debriefing - Developing a Culture of Learning through Lessons Learned

The forces of rapid global change can render limited professional skill sets obsolete almost overnight, and continuous learning about business processes can give professionals invaluable 'lessons learned', helping to prevent succumbing to obsolescence or irrelevance....

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How Outsourcing Can Help your Business

Business Process Outsourcing or BPO can be translated as seeking the services of consultants, independent contractors or freelancers that can do specific tasks with which the primary company has no immediate access to due to either financial or time constraints....

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Scatter Diagram

A scatter diagram shows the correlation between two variables in a process. These variables could be a Critical-To-Quality (CTQ) characteristic and a factor affecting it, two factors affecting a CTQ or two related quality characteristics....

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Run Charts

A run chart is a line graph of data points organized in time sequence and centered on the median data value. The patterns in the run chart can help you find where to look for assignable causes of variation....

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Dot Plots

A dot plot graphically records variable data in such a way that it forms a picture of the combined effect of the random variation inherent in a process and the influence of any special causes acting on it....

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5s - Foundation for Continuous Improvement

5s is the lean method of organizing the process area so that what you need, is where you need it, when you need it, and in the right amount. It is viable so that anyone outside the work area would be able to detect an out of control condition....

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What is Six Sigma? (Part 2)

The underlying logic of Six Sigma quality involves some understanding of the role of statistical variation. Here's a story about that....

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What is Six Sigma? (Part 1)

Six Sigma deals with measuring and improving how close we come to delivering on what we planned to do....

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